Introduction

At Ai Ten Digital Marketing and Communication, we strive to ensure the satisfaction of our clients with our AI-powered chatbots, virtual assistants, and digital marketing services. We understand that circumstances can change, and we want to provide a transparent and fair refund and return policy.

Refund Policy Services
  1. Digital Marketing Services:
    • Initial Consultation and Assessment: Non-refundable.
    • Service Packages: Refunds for service packages will be prorated based on the number of hours or percentage of work completed up to the point of cancellation. A detailed report will be provided upon request.
  2. AI Chatbots and Virtual Assistants:
    • Customization and Setup Fees: Non-refundable once the setup process has commenced.
    • Subscription-Based Services: Clients may cancel their subscription at any time. Refunds will be prorated based on the unused portion of the subscription period.
    • One-Time Purchase: Refunds are available within 14 days of purchase if the client is not satisfied with the initial setup and performance. Full refunds will be issued if no customization or substantial work has been carried out.
Digital Products
  1. Templates, Guides, and E-books:
    • All digital products are non-refundable due to the nature of downloadable content. We encourage clients to review product descriptions and previews thoroughly before making a purchase.
Return Policy
  1. Hardware Devices and Accessories:
    • Returns are accepted within 30 days of purchase, provided the item is in its original condition and packaging. Clients must contact our support team to obtain a Return Merchandise Authorization (RMA) number before returning the product.
    • Return shipping costs are the responsibility of the client unless the product is defective or the return is due to our error.
How to Request a Refund or Return
  1. Contact Us: Email our customer support team at [email protected] or call us at (2266374210)with your order details and the reason for your request.
  2. Evaluation: Our team will evaluate your request based on the criteria outlined in this policy and provide further instructions.
  3. Processing: Approved refunds will be processed within 7-10 business days. For returns, instructions on how to return the product will be provided, and refunds will be processed upon receipt and inspection of the returned item.
Exceptions
  • Custom Projects: Refunds for custom projects will be considered on a case-by-case basis, taking into account the amount of work completed and the specific circumstances of the request.
  • Promotional Offers: Products or services purchased at a discount or as part of a special promotion may have different terms and conditions, which will be communicated at the time of purchase.
Contact Information

For any questions or concerns regarding our refund and return policy, please contact us at:  [email protected]

We value your business and are committed to providing excellent customer service. Thank you for choosing Ai Ten Digital Marketing and Communication.

 

Scroll to Top