Last Updated: June 01, 2024
Introduction
Ai.Ten Digital Marketing and Communication (“Ai.Ten Digital,” “we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.aitendigital.com] or engage with our services. Please read this policy carefully to understand our practices regarding your information and how we handle it.
Information Collection
We collect information that you provide to us directly, including but not limited to:
- Contact details (name, email address, phone number)
- Company information (business name, website URL)
- Information provided through forms or email correspondence
Use of Information
We use the information collected for the following purposes:
- To provide and manage our services
- To personalize your experience with our chat agents and virtual assistants
- To improve our website and services
- To communicate with you regarding updates, offers, and support
- To comply with legal obligations
Data Handling and Storage
We handle knowledge base data with utmost care, even if the data is publicly accessible or provided through client FAQs. All data is stored securely and used exclusively for the purpose of enhancing and delivering our services.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
- With third-party service providers who assist us in operating our business, such as payment processors and hosting providers
- As required by law, such as to comply with a subpoena or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
Security Measures
We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encrypted data storage, and regular security audits.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver targeted advertisements. You can choose to disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to read the privacy policies of any linked sites.
Your Rights
You have the right to:
- Access and review the information we hold about you
- Request corrections to any inaccurate or incomplete information
- Request deletion of your personal information, subject to certain exceptions
- Opt-out of receiving promotional communications from us
Contact Us
If you have any questions about this Privacy Policy, please contact us at: Ai.Ten Digital Marketing and Communication
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Terms of Use
Introduction
Welcome to AiTen Digital Marketing and Communication (“AiTen Digital”). These Terms of Use govern your access to and use of our chat agents, virtual assistants, and other services (collectively, the “Services”). By using our Services, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, you may not use our Services.
1. Acceptable Use
Our Services are intended to enhance customer interactions and provide support to your business operations. You agree to use our Services only for their intended purposes and in compliance with all applicable laws and regulations.
2. Prohibited Uses
You may not use our Services:
- For any unlawful or fraudulent activities.
- To transmit or distribute viruses, malware, or other harmful software.
- To harass, abuse, or harm another person or entity.
- To collect or store personal data about others without their consent.
- To impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity.
- To engage in any activity that interferes with or disrupts the Services or the servers and networks connected to the Services.
3. User Responsibility
You are responsible for all activities that occur under your account. You agree to:
- Maintain the confidentiality of your account information.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
- Ensure that your use of the Services does not violate these Terms of Use.
4. Intellectual Property
All content, trademarks, and data on our website and Services, including but not limited to text, software, photos, video, graphics, and music, are owned by or licensed to AiTen Digital. You may not reproduce, distribute, or otherwise use any content without our prior written consent.
5. Termination
We reserve the right to suspend or terminate your access to the Services at any time, without notice, for conduct that we believe violates these Terms of Use or is otherwise harmful to other users of the Services, us, or third parties, or for any other reason.
6. Limitation of Liability
To the fullest extent permitted by law, AiTen Digital shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Services, including but not limited to damages for loss of profits, data, or other intangible losses.
7. Indemnification
You agree to indemnify and hold AiTen Digital, its affiliates, officers, agents, and employees harmless from any claim, demand, or damage, including reasonable attorneys’ fees, arising out of or related to your use of the Services or your violation of these Terms of Use.
8. Changes to Terms of Use
We reserve the right to modify these Terms of Use at any time. We will notify you of any changes by posting the new Terms of Use on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms of Use.
9. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Canada. Any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Canada.
10. Contact Information
If you have any questions about these Terms of Use, please contact us at [email protected].
Conclusion
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. Thank you for choosing AiTen Digital Marketing and Communication.
At Ai Ten Digital Marketing and Communication, we strive to ensure the satisfaction of our clients with our AI-powered chatbots, chat avatars, virtual assistants, and digital marketing services. We understand that circumstances can change, and we want to provide a transparent and fair refund policy.
Refund Policy Services
-
Digital Marketing Services:
- Initial Consultation and Assessment: Non-refundable.
- Service Packages: Refunds for service packages will be prorated based on the number of hours or percentage of work completed up to the point of cancellation. A detailed report will be provided upon request.
-
AI Chatbots and Virtual Assistants:
- Customization and Setup Fees: Non-refundable once the setup process has commenced.
- Subscription-Based Services: Clients may cancel their subscription at any time. Refunds will be prorated based on the unused portion of the subscription period.
- One-Time Purchase: Refunds are available within 14 days of purchase if the client is not satisfied with the initial setup and performance. Full refunds will be issued if no customization or substantial work has been carried out.
Digital Products
- Templates, Guides and E-books:
- All digital products are non-refundable due to the nature of downloadable content. We encourage clients to review product descriptions and previews thoroughly before making a purchase.
How to Request a Refund
- Contact Us: Email our customer support team at [email protected] or call us at (226) 5637-4210 with your order details and the reason for your request.
- Evaluation: Our team will evaluate your request based on the criteria outlined in this policy and provide further instructions.
- Processing: Approved refunds will be processed within 7-10 business days. For returns, instructions on how to return the product will be provided, and refunds will be processed upon receipt and inspection of the returned item.
Exceptions
- Custom Projects: Refunds for custom projects will be considered on a case-by-case basis, taking into account the amount of work completed and the specific circumstances of the request.
- Promotional Offers: Products or services purchased at a discount or as part of a special promotion may have different terms and conditions, which will be communicated at the time of purchase.
Disclaimer
General Information
The information provided by AiTen Digital Marketing and Communication (“AiTen Digital”, “we”, “us”, or “our”) on our website, through our chat agents, virtual assistants, and other services (collectively, the “Services”) is for general informational purposes only. All information on the Services is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Services.
Professional Advice
Our Services may include advice, tips, or information related to digital marketing and communication. This content is intended to provide general guidance and should not be construed as professional advice. Before taking any actions based on such information, we encourage you to consult with a qualified professional.
Third-Party Links
Our Services may contain links to third-party websites or content belonging to or originating from third parties. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Services or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use the Services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party. In no event shall our aggregate liability exceed the amount paid by you for the Services, if any.
“As Is” and “As Available” Disclaimer
The Services are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. AiTen Digital disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. AiTen Digital does not represent or warrant that the Services will be uninterrupted, error-free, or completely secure.
Changes to This Disclaimer
We reserve the right to amend this disclaimer at our discretion and at any time. We will notify you of any changes by posting the updated disclaimer on our website. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions or concerns about this disclaimer, please contact us at [email protected].
Conclusion
By using our Services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.
Thank you for choosing AiTen Digital Marketing and Communication.