Horizon Valley Community College prided itself on hands-on support for its 5,000+ students. But when budget pressures led to cutbacks in the admissions and academic advising teams, wait times for help ballooned.

Students were dropping classes due to missed deadlines. Emails went unanswered for days. And faculty began fielding questions outside their scope.

In stepped “Lexi,” an AI virtual assistant built by AiTen Digital.

Available 24/7 on the college’s site and learning portal, Lexi answered everything from how to change a major to how to find tutoring resources. Students could ask in natural language—and get real answers, fast.

Within three weeks, Lexi had fielded over 1,000 interactions. Students were thrilled. Staff felt supported. And the college saved thousands in potential rehire costs.

For colleges like Horizon Valley, AI isn’t just a tech trend—it’s how they keep showing up for students, no matter what.